Question 1

Do you do outdoor events?

Accepted Answer

Yes! We love outdoor celebrations. We just ask that you ensure there is access to a power outlet nearby.

Question 2

What’s your cancellation policy?

Accepted Answer

You can cancel up to 30 days before your event. Please note that all deposits are non-refundable.

Question 3

Is a deposit required?

Accepted Answer

Yes. We require a deposit of 50% of your selected package to secure your date. The remaining balance is due 30 days before your event.

Question 4

Do you charge a travel fee?

Accepted Answer

Yes. A travel fee may apply depending on your event location. We’ll provide a custom quote based on distance and any additional travel requirements.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible—especially for weekends and peak seasons—to ensure availability.

Question 6

How long does setup take?

Accepted Answer

We typically arrive 1 to 1.5 hours before your event to set up. Breakdown takes about 30 minutes after the booth closes.

Question 7

Can I customize the photo booth experience?

Accepted Answer

Absolutely! We offer a range of add-ons like custom overlays, screens, backdrops, and even glam filters. We'll work with you to align everything to your event aesthetic.

Question 8

Do you provide a booth attendant?

Accepted Answer

Yes! A friendly Lumora attendant will be on-site to ensure everything runs smoothly and guests have a great time.

Question 9

Can I get printed photos?

Accepted Answer

Yes! Print service is available as an add-on. Our high-quality prints are perfect keepsakes for your guests.

Question 10

Do you offer digital galleries?

Accepted Answer

All packages include access to a digital gallery.  We also offer a Live Slideshow Gallery (requires a smart TV) as an add-on.

Question 11

What happens if something goes wrong with the booth during the event?

Accepted Answer

Our team is trained to troubleshoot quickly. Your dedicated attendant will be there to resolve any issues and keep things running smoothly.

Frequently Asked Questions