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Frequently Asked Questions
Yes! We love outdoor celebrations. We just ask that you ensure there is access to a power outlet nearby.
You can cancel up to 30 days before your event. Please note that all deposits are non-refundable.
Yes. We require a deposit of 50% of your selected package to secure your date. The remaining balance is due 30 days before your event.
Yes. A travel fee may apply depending on your event location. We’ll provide a custom quote based on distance and any additional travel requirements.
We recommend booking as early as possible—especially for weekends and peak seasons—to ensure availability.
We typically arrive 1 to 1.5 hours before your event to set up. Breakdown takes about 30 minutes after the booth closes.
Absolutely! We offer a range of add-ons like custom overlays, screens, backdrops, and even glam filters. We'll work with you to align everything to your event aesthetic.
Yes! A friendly Lumora attendant will be on-site to ensure everything runs smoothly and guests have a great time.
Yes! Print service is available as an add-on. Our high-quality prints are perfect keepsakes for your guests.
All packages include access to a digital gallery. We also offer a Live Slideshow Gallery (requires a smart TV) as an add-on.
Our team is trained to troubleshoot quickly. Your dedicated attendant will be there to resolve any issues and keep things running smoothly.
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